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Hostelling international
Hostelling International
Discover the real hostel experience
Customer rating Reykjavik Downtown
- 638 Reviews -
Hostel rating:
93%
Staff:
92%
Service:
92%
Comfort:
90%
Cleanliness:
94%
Security:
95%
Location:
96%
Green rating:
94%
Comments
16/05/2019 Brendon
100%

The hostel reception shuts a chain locked security glass doors during daytime while staff are absent and noone can be contacted by the door buzzer. This can be a major disaster for guests who have left luggage at reception during the day before leaving for their flights out. The guests MUST BE ADVISED OF THIS. I was so very lucky that these chain locked doors can be rotated slightly inwards to gain access to stored luggage.

Hostel response
HI Brendon, thank you for your stay and bringing your experience to our attention. We are sorry for your discomfort regarding the luagge storage. Based on this, we hope to have improved the procedure and the inhouse information and signage. We now have a form to sign for guests in need of luggage storage on their departure day. There, they clearly read about the reception opening hours and their options. The phone in the lounge and door buzzer are connected and help is always close by even though reception staff is temporarily absent. Thank you again for your stay and I hope that you got home savely!

16/05/2019 Cynthia
60%

Very unfriendly woman at the front desk when we checked in. She wasn't able to provide any details on parking....said she didn't have a car. The staff needs to be able to answer basic questions like that!

Hostel response
Hi Cynthia. Thank you for your stay and bringing your experience to our attention. We are very sorry to hear about any possible misunderstanding and we will review this with our team.. Hope you have a save and enjoyable travel.

03/05/2019 INIGO
90%

27/04/2019 Anne Stine
70%

18/04/2019 Martha
90%