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Hostelling International
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Customer rating Mexico City - Condesa Chapultepec
- 14 Reviews -
Hostel rating:
78%
Staff:
83%
Service:
73%
Comfort:
70%
Cleanliness:
63%
Security:
83%
Location:
93%
Green rating:
73%
Comments
14/04/2017 Richard
83%

I enjoyed my stay at this hostel and the host/manager was very helpful. It is off a "pass" Standard only in my view, because the facilities (kitchen and bathroom) are antiquated and in my view other HI members may not be so tolerant of this issue. The facilities did just about function properly, but need udating. I would certainly return again though as it is clearly in a nice part of the city near to the main park and preferable to other options near the main square and cathedral.

07/04/2017 Barak
87%

I had an awesome stay at this hostel! The atmosphere is very relaxed, the type of place where you go sleep and store your things while exploring all that Mexico City has to offer, not where you will expect to meet a ton of people and party. The location is great, right near a Metro station and situated in a cool neighborhood with some fun little restaurants, cafes, and bars. Bernardo, the hostel owner, is wonderful and very accommodating for anything you may need. Great stay esp. for the price!!

Hostel response
Wow, thanks for the lovely review you wrote, it felts just like an awsome prize you had gaves us, by reading you apriciation of what this hostel is. Im happy to read it and hope in the future other custommers are able to read it in order they are able to see the kind of we have, that it make it different form other and similar to some kind of hostel. Bernardo O. Hostel Manager.

01/03/2017 Karen
73%

The lockers aren't safe for keeping valuable. Made out of wood and the locking mechanism doesn't accept standard locks. The locking mechanism is also just screwed onto a wooden cabinet so it can easily unscrewed and objects removed.

Hostel response
thanks for your comment, I´m sorry to hear that douring the only night you spent at our hostel, you worried about our lockers (considerring that there was only you and a friend of you on the dormroom that night), yes are made of wood, the latch to put the padlocks accept regular sice ones, but not the extra thik ones; we had never had any problems with them and most of the custommers apriciate that they are super big. Bernardo O. Hostel Manager

30/11/2016 Martha Teresita
70%

En general el hostal no ha sido el mejor en el que haya estado, si embargo su ubicación y precio es genial. Con respecto al personal, el chico que nos atendió es frió, no muy amable, quizá si sonriera más te haría sentirte más en confianza ;)

Hostel response
Gracias por tu comentario, esta fue una reservación muy confusa, la misma persona reservo diferentes noches para el y su amigo que no necesariamente cohincidieron con las noches que finalmente se quedaron, aunque varias noches reservadas a futuro no se ocuparon y si nuestro staff estaba nervioso sobre esto. Gracias por valorar nuestra ubicación y precio. Bernardo O. Gerente HCC

04/11/2016 José
77%

Lo siento cancele con más de un mes, tuve un accidente y aún no pedo caminar, ando con andadera y serán 3 meses más con muletas. No se si cancelaron mi reservacionda y si me regresaran mi anticipo, fue con tarjeta.

Hostel response
Hola, si tu reservación fue cancelada y por supuesto no se te cobro ninguna noche. Bernardo O. Gerente HCC