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Hostelling international
Hostelling International
Discover the real hostel experience
Customer rating HI - Philadelphia - Apple Hostel
- 297 Reviews -
Hostel rating:
92%
Staff:
95%
Service:
92%
Comfort:
86%
Cleanliness:
88%
Security:
92%
Location:
96%
Green rating:
89%
Comments
05/11/2017 Paul
100%

Good Location. Within walking distance of all important sights.

02/11/2017 YUNG KYUNG
43%

When I booked, the price was 24.03/27.27/27.27/24.03 per day and I paid deposit 15.38 in advance. But they said HI USA is third party website and that price is not their real price. They charged me 25.26 per day plus tax 3.92 per day. I think this is a fraud. They ads cheap price and charge different price after arriving. And their male cleaning staff came in the room without any announcements when I was changing my clothes. Hand towel was always short. Everything was unorganized.

Hostel response
Hello Ms. Jin, We tried to explain to you your rate and how it was exactly as you were promised through the HI website but you refused to listen. It is a 3rd party website and it is better to reserve through our own website which has better rates and more availability. You were incredibly mean to every person that you came into contact with. It was very difficult to communicate with you because you have the temperament of a 5-year old child.

29/10/2017 Lorenzo
87%

22/10/2017 Robert
100%

Very clean, very friendly staff, great location. The bed was comfortable. This is what you would hope to get in all hostels.

22/10/2017 Audrey
100%

I had a great time at this Hostel. Staff was "excellent," the best I ever had in a hostel. They went out of their way to help and accommodate me. When it comes to FREE BEER nights, they should include non-alcoholic drinks to the guests that don't drink beers.