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Hostelling international
Hostelling International
Discover the real hostel experience
Customer rating HI - Philadelphia - Apple Hostel
- 306 Reviews -
Hostel rating:
91%
Staff:
93%
Service:
90%
Comfort:
86%
Cleanliness:
89%
Security:
93%
Location:
95%
Green rating:
90%
Comments
21/01/2018 chongjun
97%

more enjoyment, same price.

11/01/2018 ahmed
63%

I would not stay here. I booked and paid for 4 bed room and end up with 6 bed room.

Hostel response
Hi Ahmed, I'm sorry, but you made your reservation through the HI website which is the only hostel website in the world that is not connected directly to our own reservation system. You booked a bed in one of our 4-bed dorm rooms, but unfortunately, our last beds had been recently booked so we had to place you in one of our 6-bed dorm rooms, which is just as or more spacious than our 4-bed dorm rooms, and we gave you a rate lower than the rate for our 6-bed dorm room. So your assertion that you paid for a 4-bed dorm room is incorrect, you paid less than the rate for a 6-bed dorm room. I realize that you said that you would not stay with us again, which is loss for both you and us, but if you'd rather not stay in one of the illegal hostels in Philadelphia, I recommend that next time you book directly through our own website which has better rates and has our availability in real time.

17/12/2017 MARY
100%

14/12/2017 Wenyuan
80%

Hardly any heat on 4th floor in the dorm

Hostel response
Hi Mr. Li, I'm sorry that you didn't notice that your room has its own heating and air conditioning unit. Every room does. If the room isn't warm enough, the temperature simply has to be turned up. This is a very common thing in modern hostels and hotels. I hope you enjoy the rest of your travels!

11/12/2017 Chao
100%