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Evaluación del cliente HI - Montara - Point Montara Lighthouse
- 107 Valoraciones -
Puntuación del albergue:
91%
Empleados:
93%
Servicio:
89%
Comodidad:
86%
Limpieza:
86%
Seguridad:
94%
Ubicación:
96%
Calificación ecológica:
96%
Comentarios
04/01/2017 Rose
70%

There were only 2 bathrooms for 6 dormitories (48 people) ! A 3rd staff bathroom that was locked so guests couldn't access it. You need to expand your bathrooms, or section off the toilet from the shower so that people don't have to wait so long! There were fleas in the living room. The room lockers are GREAT! Wish all the hostels had lockers like that. Location is fantastic. We tried to eat lunch after checking out and staff was rude and rushed us out.

Respuesta del albergue
Hello, Thank you for taking the time to give us feedback about your stay! We are sorry that you were under the impression we only have two bathrooms. We actually have 7 on the property that are available to our guests, next time we will be happy to direct you to another one should you find the closest ones occupied. Unfortunately, staff do not have a private locked bathroom. You might be thinking of our maintenance closet which has to be locked to protect children and guests from equipment and cleaning supplies. We are happy you enjoy our new lockers and find the location fantastic! Save travels, HI-Point Montara Lighthouse Hostel Staff

01/01/2017 wendy
83%

Lovely grounds and views

26/12/2016 Edwin
87%

Wonderful location, well-kept buildings and good price. Would be nice to have a simple breakfast included as the shops aren't that close by.

19/12/2016 ohad
100%

Respuesta del albergue
Thank you very much for taking the time to review our hostel. We hope you will stay with us in the future!

19/12/2016 Yuheng
87%

Better to provide some coffee in the morning

Respuesta del albergue
Thank you for taking the time out to review The Point Montara Lighthouse Hostel. We do have a full espresso bar with fairtrade organic coffee available at reception for purchase. Make sure to check it out the next time you stay with us!