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Hostelling International
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Evaluación del cliente HI - Montara - Point Montara Lighthouse
- 139 Valoraciones -
Puntuación del albergue:
92%
Empleados:
94%
Servicio:
92%
Comodidad:
86%
Limpieza:
88%
Seguridad:
95%
Ubicación:
95%
Calificación ecológica:
95%
Comentarios
18/08/2017 Carl
83%

Better mattress. Room and common area smelt musty. One of the guests' door was open all night-looked vacant.

Respuesta del albergue
Hello Carl, Thank you for taking the time to give us feedback. we have all tempur pedic mattresses at our hostel. Our facilities are historic and due to our location being next to the ocean we do have a moist climate. We try our best to maintain our facilities and have daily housekeeping staff. Please feel free to communicate an issues during your stay to our front desk in the future.

16/08/2017 Brian
83%

Something I told the hostel on its survey -- not a major point, but it will become major if not handled. Both the bathroom sink and the bathtub drain poorly, and leave not just water but also soap, dirt, etc. behind until it really drains. Obviously, the drain traps have become partially plugged with hair. Nothing solves that but removing the traps and cleaning them out physically. You can try using Drano or bleach at the risk of eating the piping, but physical clean-out works.

Respuesta del albergue
Hello Brian, Thank you for your feedback. Our facilities are all historic, but we try our best to maintain them with our small staff. We have looked into the plumbing issue and have made adjustments to our cleaning systems. We hope you will visit us again in the future! -HI Point Montara Lighthouse Staff

04/08/2017 Lawrence
97%

everything except the fact that the tubs needed a little cleaning and water was slow going down. Otherwise, the location,view and lighthouse were fantastic and everything was superb!

Respuesta del albergue
We are happy you enjoyed your stay at our hostel. We are happy that you enjoyed the property and the beautiful views. Due to the nature of the facility and our small staff we do not have a 24 hour desk or cleaning staff. Our front desk staff is available to help with any questions or concerns to try to best accommodate your visit. We appreciate your feedback and have looked into the drainage issue. Please visit us again in the future!

31/07/2017 Thomas
100%

Great location, super friendly staff!

Respuesta del albergue
Thank you for taking the time to review Point Montara Lighthouse Hostel. We are thrilled to hear that you enjoyed the property! Our front desk staff is available to help with any questions or concerns to try to best accommodate your visit. We hope you can visit again in the future!

31/07/2017 Victoria
90%

Back bathroom was really dirty. You could scrape the grime off the tub with a fingernail.

Respuesta del albergue
Thank you for taking the time to review our hostel, Victoria. Due to the nature of the facility and our small staff we do not have a 24 hour desk or cleaning staff. Our front desk staff is available to help with any concerns to try to best accommodate your visit. Thank you for bringing the cleanliness to our attention, we appreciate your feedback.