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Hostelling international
Hostelling International
Discover the real hostel experience
Customer rating HI - Los Angeles - South Bay
- 86 Reviews -
Hostel rating:
84%
Staff:
85%
Service:
83%
Comfort:
77%
Cleanliness:
81%
Security:
88%
Location:
88%
Green rating:
89%
Comments
27/09/2017 Jordan
80%

I booked a private room with a double bed but was given a room with bunk beds instead. No allowances for change and no considerations for their mistake.

Hostel response
Thanks for your review. We're sorry you were unhappy with the room choice. We assign rooms based on the room type listed on the reservation that we receive from HIHostels.com.

21/09/2017 Dustin
90%

I found getting adjusted to the hostel to be difficult. I wasn't told there was a code to get in the building after hours, nor to get in my dorm / room. I had to seek this information out. The first time I was only given a verbal notice of the code for the bunk, nothing was said about the main building. The second time after arriving late at night I had to call the front desk to be let in. I had to try a second phone number I found on facebook because the one in my email didn't work.

Hostel response
Thank you for your review. We're sorry that the staff member that checked you in failed to give you a proper info at check in. We'll have a chat with the staff member to make sure they are giving everyone the guest orientation at check in. We were having issues with our main phone line and tried our best to quickly convey to guests what number to reach us at. Thanks for staying with us and bearing with our hiccups.

11/09/2017 David
67%

The Beds were rock hard as the mattress was on a platform. Uncomfortably hot, as there were high temps and NO FANS in the rooms. NorCal HI hostels are much better with memory foam mattresses and ceiling fans in most rooms.

Hostel response
Thank you for your review. Our old mattresses were the worst. Unfortunately, our new mattresses arrived after your stay. We're pleased to announce that we have brand new comfy mattresses in our dorms. We usually have a lovely coastal breeze and typically do not need fans but we got hit with a bad heat wave. We'll consider having some fans on hand for these circumstances.

30/08/2017 D. Scott
87%

Plumbing has issues. Shower went ice cold on several occasions while I was showering.

14/08/2017 justin
87%

it was very warm in the rooms ,but opening the window help