I've stayed at a large number of hostels during my travels, and whilst hi hostel city centre was clean with good facilities, I have never before encountered such unfriendly and unhelpful staff than during my time at hi hostel. There was one girl in particular who looked pained and annoyed when we asked her questions, and refused to even return a kindly greeting in the morning. Would not return. Would pass this message on to friends and others.
I know that the City Center hostel is, in a sense, hostage to the fact that the plumbing system in the building was put in when attitudes towards water use were different from what they are now. But every time I flushed the toilet, I felt guilty about all the water being used during a horrible drought. I don't know that there's anything that you can do about the situation, except to encourage those staying to be frugal with water.
Yes we know that the location it's no the best, but the hostel it's really good, the rooms and the breakfast are amazing. I want to back really soon.
Great breakfasts as part of the deal, plus excellent, good value breakfast upgrades - we recommend the pancakes. Great bar and good beer, with a Happy Hour. Could have more information about the area, like the Tenderloin Museum and local walking tours. More seats downstairs would be good.