I still have an issue re that when I stayed out of town for one night, I wasn't able to store my bag. I get the lack of space issue. SO I PAID for a bed for the night so I could leave my bag in the locker until I returned the next evening. When I returned, my keycard wouldn't work and I went to reception. They fixed the card - I entered room and my belongings WERE GONE!! I returned for downstairs, quite annoyed to say the least! My belongings were eventually found in the luggage room
Resposta do hostel
Thanks so much for taking the time to give us some feedback about your stay. I'm really sorry to hear that there was an expectation about luggage storage that wasn't met, especially if you paid for an extra night. I'd love the opportunity to chat with you some more about what happened and will be following up in a private message shortly.
-Lydia (Interim Assistant General Manager)