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Hostelling international
Hostelling International
Discover the real hostel experience
Notas do cliente HI - San Francisco - Downtown
- 1292 Avaliações -
Classificação de hostel:
91%
Funcionários:
93%
Serviço:
91%
Conforto:
87%
Limpeza:
89%
Segurança:
91%
Localização:
95%
Classificação verde:
90%
Comentários
22/04/2017 Ravi
87%

I really enjoyed my stay at this hostel. I appreciate all the amenities and cleanliness of this hostel. Highly recommended place in downtown San Francisco.

Resposta do hostel
Lovely to hear this! Thank you so much for letting us know how much you appreciated staying here. All the best and safe travels, Lydia (Assistant General Manager)

21/04/2017 Heather
90%

It was nice, clean, secure and friendly. We were in a room right by the stairs, so it meant on Friday night, we just didn't really get more than an hour without banging up and down the stairs. I know that is something hard to fix (we had ear plugs and white noise) but it was nonstop. I think maybe making quiet hours more noticeable? I also injured my feet, and the stairs 4 floors up were a struggle. Maybe advertise online that it is stairs only? I did enjoy. Would stay again.

Resposta do hostel
Thanks so much for leaving this feedback for us! I am really sorry to hear that folks were not treading lightly on the stairs while you were here. Indeed, this is part of our quiet hours and it sounds like our staff could have helped enforce these a bit better on your behalf. Usually our elevator is not out of service for repairs, so I really apologize for the impact of this. I'm so glad you enjoyed your stay despite this inconvenience and we hope to welcome you back someday! All the best and safe travels, Lydia (Assistant General Manager)

20/04/2017 Louisa
80%

Nice hostel, but I think it would be better if they would show the prices including tax from the beginning. You have to pay additional 15% tax to the normal tax that you always have to pay when you are checking in.

Resposta do hostel
Thank you so much for this feedback! I completely understand your concern and regret that our website is unable to calculate and include taxes in the final price. It was unfortunately not built originally with this purpose in mind, and since the website covers many hostels with differing local taxes with differing systems implementation, it has been a challenge for our IT team to standardize the solution. We did hope that it would help to include "Additional tax is payable at check-in" on the HIHostels.com availability screen prior to booking, and to include the following in the confirmation email: "PLEASE NOTE: Online prices do not include taxes. Daily bed rates of $30 or more are subject to a 15% tourist and hotel tax. Bed rates of less than $30 are taxed only a 1% tourist tax, per city regulations. Taxes are added at check in." That said, taxes here can really sneak up on you, and so I sincerely apologize that all costs were not clear prior to check-in. All the best, Lydia (Assistant General Manager)

20/04/2017 SHIQING
80%

The self-service breakfast was well arranged. The green act on toilet setup was well thought and should be promoted. The table in the private room was too small and ventilation was not sound (still acceptable).

Resposta do hostel
Thanks so much for leaving this thoughtful feedback for us! We're continuously brainstorming ways to optimize the space for furnishings in our private rooms, so we appreciate this feedback and will certainly use your comments to improve our amenities. All the best and safe travels! Lydia (Assistant General Manager)

20/04/2017 Priscila
77%