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Hostelling international
Hostelling International
Discover the real hostel experience
Customer rating HI - Los Angeles - Santa Monica
- 504 Reviews -
Hostel rating:
89%
Staff:
89%
Service:
89%
Comfort:
82%
Cleanliness:
85%
Security:
91%
Location:
97%
Green rating:
85%
Comments
28/07/2015 Linelle
100%

Best hostel I've stayed in

Hostel response
Thanks for your great review! We are so happy you enjoyed your stay with us. Come back and stay with us soon!

28/07/2015 Chiara
77%

Improve the air conditioner

Hostel response
Thank you for staying with us. We will take your comments in consideration. For now we are providing additional fans in our dorm rooms.

28/07/2015 Drew
100%

I always love my stay at HI Santa Monica. Great location, great staff, great atmosphere.

Hostel response
Wow! Thank you so much for your review! We are so happy to be loved by you! Come back and stay with us soon!

26/07/2015 Maki
77%

I think breakfast time starts too late. I didn't want to waste time waiting. so I didn't have breakfast at hostel. Starting from 7am would be much better or making an option of staying without breakfast. Also I hope the improvement of cleaness in shower room. All staffs are very nice and friendly. I appreciate that.

Hostel response
Thanks for your review. We appreciate your comments about our breakfast hours and we will take it in consideration. Also we will consult with our housekeeping department to see whats steps we can take to improve cleanliness in our showers.

25/07/2015 Reuel
87%

Check-in process was smooth & quick. Room, linen & common areas were clean. Really appreciated breakfast each morning. Kitchen was clean although it would be helpful to have more kitchen utensils for cooking. For a 6 person room, one fan is not enough and room got very hot during the day & night. Please consider installing air conditioning. Also, there was a little mistake around my check-out time (which the staff handled very well); please make the checkout time clear on the hostel's webpage.

Hostel response
Thank you very much for your candid review of your recent stay at our hostel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will be looking into our kitchen inventory to see what utensils we need to purchase so that all guests can enjoy their cooking better. Also we will talk to our management team to see what steps we can take about installing air conditioning in our rooms as it does get hot. For now we do provide additional fans at our front desk. As for the check out time we do apologize for the miscommunication . Our front desk staff usually tells all of our guests our check out time. We will also be reviewing all of our websites to make sure our information about check in and check out times is clear.