1. When somebody comes to take a group of people to a tour, he needs to shout and make sure nobody is left behind waiting for him.
2. The mattress is too thin and soft
This is my go-to, affordable choice for Santa Monica. The location is superb. My only complaint is not your fault. Someone vomited in and on one of the women's toilets late at night. But it was cleaned up by early morning.
I can't remember the man at the desk but he wen above and beyond the call of duty to make me feel welcome and too care of a mixup in my reservation for me.