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Hostelling international
Hostelling International
Discover the real hostel experience
Customer rating HI - Los Angeles - Santa Monica
- 849 Reviews -
Hostel rating:
90%
Staff:
90%
Service:
89%
Comfort:
83%
Cleanliness:
87%
Security:
91%
Location:
98%
Green rating:
83%
Comments
18/02/2017 Bert
87%

You have the worse breakfest of any HI hostel that I've stayed at. I don't even bother going ! It also ends up generating an unbelievable amount of trash ! I hate the big fan running in the dorms ! It makes my stay very cold and uncomfortable ! I turn it off and someonewill turn it back on who's not sleeping in it's path!

Hostel response
Hi Bert, thanks for your feedback. Unfortunately, due to municipal health codes, this is the only way we can legally offer free breakfast in our hostel. It is specifically a City of Santa Monica regulation, and it stipulates that we are not allowed to make food or serve any food that is not in individual servings. We completely agree about the trash, but unfortunately it is either this or else not offer any breakfast at all. In an effort to compensate for this issue, we do engage in a number of local environmental programs like beach clean-ups, transportation management and water conservation projects. As for the fan issue, since we are a shared environment, sometimes compromises must be made so that all guests can have a comfortable night's rest. This is generally up to the individual guests in each room, and we apologize if you did not get along with your roommates. We do offer a number of extra blankets in each room if you are cold, and you are always welcome to request to switch to a different bed or room, as we would be happy to do so if we have the availability. Furthermore, we are outfitting all of our rooms with air conditioning in the next few weeks, so perhaps you will be more comfortable in the newly renovated rooms. You may also be more comfortable in a smaller dormitory than the 10-bed shared room that you booked, as they offer a bit more privacy and autonomy over your personal space.

16/02/2017 michael
100%

had booked 2 beds in a male dorm with en suite bathroom...but turned out that was not available when we arrived due to some sort of issue with leaking or something else...and to make it up to us the staff gave us two beds in a four bunk room on our own. basically a private room..which was greatly appreciated. Had a great stay. thanks for the upgrade.

14/02/2017 Ignacio
100%

Hostel response
Thanks for your review Ignacio!

14/02/2017 Ignacio
100%

Hostel response
Thanks again, Ignacio! Come back and visit us again anytime!

13/02/2017 Laura
100%

Great location and facilities. I loved the creative, cozy spaces--especially using the lounge and enjoying the fireplace while reading a book. It would be nice to have phone charging stations near bunks and in common spaces--especially built into a nightstand/end table.

Hostel response
Hi Laura! Thanks so much for your feedback! We're happy to hear that you loved staying with us! All of the bunks have built in outlets, they are next to the individual reading lights for each bunk!