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Customer rating Osaka - Shin-Osaka YH
- 75 Reviews -
Hostel rating:
90%
Staff:
87%
Service:
88%
Comfort:
92%
Cleanliness:
91%
Security:
93%
Location:
91%
Green rating:
87%
Comments
29/04/2015 Nadja
73%

22/04/2015 Kerrin
67%

Die Lage der Jugendherberge ist sehr gut, auch Anschreiben mit Wegbeschreibung war sehr nett. Ansonsten bleiben die Mitarbeiter sehr distanziert und geben nur wenig Auskunft. Es ist eine Durchgangsherberge mit viel wechselnden Gästen, die gemeinsamen Räume sind groß und steril. Frühstück wurde aus dem Kühlschrank geklaut - ist mir bisher in Japan noch nie passiert. Machte kein gutes Gefühl und ist vielleicht der Sterilität und Größe der Herberge zu verdanken.

Hostel response
Vielen Dank fuer Ihre Kritik. Es tut uns sehr leid, dass Ihnen der Aufenthalt im Shin-Osaka Youth Hostel nicht so gefallen hat, wie Sie es sich vorgestellt hatten. Es ist ebenfalls bedauerlich, dass Ihr Fruehstueck aus dem Kuehlschrank entwendet wurde. Unsere Mitarbeiter versuchen ihr Bestes, um den Aufenthalt fuer unsere Gaeste so angenehm wie moeglich zu machen und wir hoffen, dass Sie uns in Zukunft wieder besuchen kommen. Mit freundlichen Gruessen, Shin-Osaka Youth Hostel

08/02/2015 Kwan
90%

The staff is very helpful and friendly. But my room beside the channel and near the auto aerated beverages machine.That makes a lot of noise ,I could not sleeping whole night.

Hostel response
Thank you very much for your stay and we are very sorry to interrupt your sleeping. We will do our best not to make any noise at deep night when you come here to stay again.

27/12/2014 WING PO
90%

Overall environment is very good and charcoal bamboo bath which is made by their own staff is really great but it is quite difficult to book for Saturday night

Hostel response
Thank you for your comment! We are glad to hear you enjoyed our bathroom! We hope to see you again when you come to Osaka next time!

17/12/2014 Anukul
93%

It's not comfortable in bathing because of bathroom is close after midnight. Sometimes I just arrived hostel from travelling outside , ,cannot take a bath. The door is locked.

Hostel response
Thank you for your comment. We would like to apologize for the inconvenience we may have caused. We appreciate your feedback and will try to improve our service. We still hope to see you again soon.

17/12/2014 Anukul
93%

It's not comfortable in bathing because of bathroom is close after midnight. Sometimes I just arrived hostel from travelling outside , ,cannot take a bath. The door is locked.

Hostel response
Thank you for your comment. We would like to apologize for the inconvenience we may have caused. We appreciate your feedback and will try to improve our service. We still hope to see you again soon.

02/12/2014 Lucilla
97%

I was feeling quite comfortable in staying in this hostel and I would definitely coming again for the cherry season.

Hostel response
Thank you for your comment! We are very happy to hear that! We are looking forward to your back to Osaka!!

24/11/2014 Sophie
90%

Wifi only in the common area. Tea and coffee ran out after about 6 cups were made.. staff wouldn't make more for us.

Hostel response
Thank you for your comment. We would like to apologize for the inconvenience we may have caused. We appreciate your feedback and will try to improve our service. We still hope to see you again soon.