Kick them out of HI. Smoking was allowed and it stunk up the entire place. I couldn't open any Windows to get rid of the stench because it was in a high rise. Owner/manager was incredibly rude and thoughtless to those who were in need of help. Tended to blow off issues on employees. Will not go back and advise everyone to avoid it. It is a shame because everything else was okay but bad management means bad hostel. Worried about how manager/owner treats employees. Will issue formal complaint.
The staff were wonderful and inviting. I was bothered by the unreliability of the wifi, the bathroom stall cleanliness, and the people allowed to smoke in the lobby. The latter actually stunk up most of the hostel.