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Hostelling international
Hostelling International
Discover the real hostel experience
Customer rating Reykjavik - Loft Hostel
- 648 Reviews -
Hostel rating:
91%
Staff:
91%
Service:
91%
Comfort:
89%
Cleanliness:
89%
Security:
91%
Location:
97%
Green rating:
91%
Comments
12/07/2017 dinie
100%

We were very content with our beds, the room and roommates, the delicious breakfast, the terace i the sun, so i can't mention an point to improve your guest house!

09/07/2017 Jens
90%

07/07/2017 Brenna
80%

The man working the front desk the morning of June 26 really messed up my flybus ticket causing me to almost miss my flight out of Iceland (I waited 2 hrs for a bus outside in the rain). He booked the ticket to pick me up at a different hostel & at the wrong time. He didn't even take my money to pay for it - I had to come back at a later time when he wasn't there to pay. The girl at the front desk was glad for my honesty about it. He also had barely any idea how to work the credit card machine.

Hostel response
Dear Brenna, Thank you for your review. I hope you accept my sincere apologies for this mishap. After investigating the matter it seems likely that there may have been some sort of misunderstanding, that being said on that particular night there was an inexperienced person behind the reception desk. We at Loft do train our employees to be understanding the consequences of booking the wrong airport shuttles, as there is a lot at stake for people travelling. If mistakes like these happen we make sure they are addressed as quickly as possible to improve our service to guests. Since you've rated your overall stay with us at 80% I'd like to assume that you did enjoy your stay with us and I hope that you'll give us the opportunity to welcome you back with open arms the next time you'll find yourself in Iceland. Sincerely, Rakel Sif (Reception Manager)

05/07/2017 Staffan
100%

02/07/2017 Carlie
100%

I felt very taken care of and appreciate that the staff was knowledgeable. Loved the yoga on Sunday!