Unfortunately, this was my worst experience in a international hostel. First of all, only 1 person of their numerous staff spoke decent English, and in my six-day stay I only saw this person twice because of their rotation system. Signs and important information is only in German. Lack of control of loud groups of high schoolers. I had to complain every night because they were making noise (slamming doors and screaming) after midnight.
No free Internet. There is no access everywhere.
This hostel is so cool! In a fantastic location (although a little out of the city, which is annoying - but super close to the forest!) and it's great that they provide lockers for free.
Toute la famille a été réveillée à 5h. du matin par un livreur.
Bon accueil, ambiance sympathique, formule agréable, mais c'était mon TOUT PREMIER SEJOUR dans une auberge de ce type ! Petit déj en quantité et sous forme de buffet . Bilan : Très bon ! Même s'il serait à mon avis nécessaire d'ajouter un rideau à la douche (éclaboussures et "inondations" ).
Nice to have a car to move around. Ample parking space at the hostel . Very good spread for breakfast. If visiting the town centre it is more convenient to use public transport. Worthwhile to walk around the town. Take trips out to visit Titisee, Triberg , , Gengenbach and Strasbourg if you have a car.
It is the most horrible hostel I have ever stayed in. People in charge of the reception don't know their job at all. I knew I was arriving after closing hour so I sent four e-mails telling them about this situation and they never ever answered them. Getting notice of this ineptitude a friend of mine that speaks German called them to inform about my delay. When I arrived the guy at the desk didn't know at all about the call, however he grumped that I was late. Also, he tried to charge me more than expected because he didn't find me in their booking list. Very bad service. They take for granted people will book with them because it is a HI hostel.