Close Window
Hostelling international
Hostelling International
Discover the real hostel experience
Customer rating Auberge de jeunesse Hi Biarritz
- 172 Reviews -
Hostel rating:
85%
Staff:
95%
Service:
85%
Comfort:
81%
Cleanliness:
88%
Security:
89%
Location:
71%
Green rating:
81%
Comments
10/06/2018 Tina
87%

Great staff; lots of personal space in the dorms; very open building with the outdoors seeming in; breakfast was very basic; it's a long walk to town and the beach

04/05/2018 Beatriz
53%

La recepción y atención del personal fue muy buena y amable. Los colchones de las camas son muy mejorables. El desayuno escaso y poco cuidado

23/04/2018 Jessica
63%

I have never felt less welcome anywhere. There is only someone on staff for a few hours each day, and they will make sure your jet lagged schedule conforms to theirs, and not the other way around. Zero atmosphere, and an hour walk to town.

Hostel response
Hello Jessica, we are sorry and surprised to hear that you didn't feel welcome ! 1) We were here to welcome you after the reception hours as your flight landed late . 2)There is someone on Staff from 8am to 9pm, and even a night guard from 9pm to 8am. (that's why you were able to check in late) 3) JETLAG : you had book 2 nights to be able to sleep late the day after your arrival, but you sent us an email a few days before to ask us to cancel the second night, knowing that the check out was at 10.30am. As for the atmosphere, we are surprised you give it a Zero knowing that you checked in late and checked out the followning morning ! We hope you will be able to come back and really enjoy the quality of our Hostel, Staff and services. You will always be very welcome.

19/03/2018 Régis
100%

Très bien,très calme.Continuez

Hostel response
Merci Régis :)

17/10/2017 Ricardo
97%

Como de costumbre, fenomenal