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Hostelling international
Hostelling International
Discover the real hostel experience
Customer rating HI - Lake Louise Alpine Centre
- 65 Reviews -
Hostel rating:
92%
Staff:
91%
Service:
88%
Comfort:
89%
Cleanliness:
92%
Security:
92%
Location:
98%
Green rating:
86%
Comments
17/10/2015 Cathrine
87%

The rooms are a bit cramped. I rented a private room with my husband that had just enough room for two twin beds and a wooden box/locker thing. A double bed with a twin bunk on top would actually open the room up a bit more and allow a family of three to stay. The wi-fi was terrible - intermittent and very slow. There was a games room with a TV but no cable. The kitchen was overrun for hours by an oriental group who stood around socializing and watching two of them cook. More kitchen space!

14/10/2015 Kristin
100%

Nice hostel, really friendly staff, restaurant nice, kitchen clean and large enough for people staying at hostel.

10/10/2015 Rita Gil
87%

Um espaço super acolhedor, bem localizado! Cozinha bem equipada. Quartos espaçosos e confortáveis.

09/10/2015 Adam
100%

The stay at the Lake Louise Hostel started out with a smooth, easy friendly check in. As the first night progressed I started to wonder if I made a mistake staying here. Until about 2:30am the first night it was like trying to sleep in the middle of a fraternity party. Doors were slamming, walls (and even the bed) were shaking and music was playing.. After that first night things got much better and quieter. Great location, nice rooms, comfortable bed, excellent staff, great kitchens.

08/10/2015 Jim
90%

Need to improve the communication of reservation information between your website and the hostel and between hostel staff. I reserved a private room online two weeks ahead of time. When I arrived at the hostel there were no rooms available. The host was not able to find my reservation. My girlfriend and I had to share a single bed in a private dorm room. The same thing happened the second night. Only to have a stranger walk into our room at midnight. Apparently there was a note on our file!?